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Chapter 6: Troubleshooting
Memory
You see a “Memory error” message
Use a third-party diagnostic program to help determine if a memory module is failing.
You see a “Not enough memory” error message
Close all programs, then restart your computer.
Memory card reader
Drive letters for the memory card slots do not appear in the My Computer window
Reboot your computer.
Modem (dial-up)
See also 
.
Your modem does not dial or does not connect
Make sure that the modem cable is plugged into the modem jack and not the Ethernet 
network jack. See 
 to make sure that the connections 
have been made correctly.
Make sure that your computer is connected to the telephone line and the telephone 
line has a dial tone.
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
Remove any line splitters or surge protectors from your telephone line, then check 
for a dial tone by plugging a working telephone into the telephone wall jack.
If you have additional telephone services such as call waiting, call messaging, or voice 
mail, make sure that all messages are cleared and call waiting is disabled before using 
the modem. Contact your telephone service to get the correct code to temporarily 
disable the service. Also make sure that the modem dialing properties are set correctly.
Help and Support 
For more information about troubleshooting memory errors, click 
Start, then click Help and Support.
Type the keyword 
memory error in the Search box 
, then click the arrow.