Quescom L900-IVR-100 사용자 설명서
QuesCom 300, version 4.20
Product overview
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3.2 Personal Call Manager Standard & Business
CTI applications allow telephony features monitoring from any computer.
Each Personal Call Manager Standard or Business user is subject to licence
Each Personal Call Manager Standard or Business user is subject to licence
purchasing. Licences are available in packs of 5, 10, 25, 50, 75 or 100.
3.2.1 PCM Standard
3.2.1 PCM Standard
PCM Standard features are:
Pop-up alert with caller’s number display
Number dialling from any PC (click-to-dial feature)
Call log
Unattended calls log
Advanced search of names and phone numbers
Number dialling from any PC (click-to-dial feature)
Call log
Unattended calls log
Advanced search of names and phone numbers
PCM Standard functions as:
Outlook component allowing enhancement of QuesCom 300’s CTI capabilities
Independent application interacting with Microsoft Outlook Express, Windows
Independent application interacting with Microsoft Outlook Express, Windows
Integrated Address Book and any other ODBC database.
3.2.2 PCM Business
PCM Business is especially designed for call centre environments or workgroups
coordination and is provided with the following features:
Alert pop-up with caller’s name display.
Call log.
Unattended call listing,
Advanced searching for names and phone numbers.
Call log.
Unattended call listing,
Advanced searching for names and phone numbers.
This application is independent and enhances the QuesCom 300 CTI capabilities
within a Microsoft Exchange Server or Lotus Notes environment.
3.2.3 Users’ PC minimum hardware requirements
Windows 95/98/Me, Windows NT SP 6a, Windows 2000/2003, Windows XP.
Outlook 97, 98, 2000, 2002 and 2003
Lotus Notes Version 5 or later
Any database with ODBC driver
Outlook 97, 98, 2000, 2002 and 2003
Lotus Notes Version 5 or later
Any database with ODBC driver
3.2.4 Other CTI feature
A QuesCom CTI API is also available enabling connection of third party applications
(TAPI compatible driver) such as CRM applications. Please see QuesCom Support Team’s
integration services.
integration services.