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Service procedure 
(for the U.S.A. only)
1. Contact the AIBO
®
 Customer Link (customer service). The e-mail address is 
aibosupport@info.sel.sony.com and its toll free number is 1-800-427-2988.
2. If the AIBO Customer Link (customer service) determines that your unit needs 
repair, follow the procedure described below.
a. The AIBO Customer Link (customer service) will give you the event number, which is 
valid for ten days.
b. Following the procedure described on the label attached to the box, put the AIBO robot 
and the designated accessories into the original box. If you did not keep the original box, 
the AIBO Customer Link (customer service) will send a new box to you free of charge 
within the limited warranty period. The actual shipping and material cost will be charged 
to you after the limited warranty period.
c. Mark your event number on the top of the box and send it to the designated address. The 
AIBO Customer Link (customer service) will designate the shipping method and pay the 
shipping charges within the limited warranty period; after the limited warranty period, 
you must pre-pay the shipping charges.
d. As soon as the repair is completed, your AIBO robot will be sent back to you. After the 
limited warranty period has expired, the actual shipping cost will be charged to you 
together with the repair cost.
3. Please understand that the AIBO Customer Link (customer service) only 
accepts credit cards for all the charges of repair, shipping and material after 
the limited warranty period has expired.
User registration
All users are registered based on information from the purchaser. 
If a different person takes over this AIBO Entertainment Robot unit, please inform the 
AIBO Customer Link (customer service) of the change.