GFI MailSecuriti Suite, 500-999u, 2Y, SMA RNW MSECMCREN500-999-2Y 사용자 설명서
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MSECMCREN500-999-2Y
Troubleshooting
GFI MailSecurity 2011
45
12 Troubleshooting
12.1 Introduction
The troubleshooting chapter explains how you should go about resolving any issues that you
might encounter. The main sources of information available to users are:
might encounter. The main sources of information available to users are:
The manual - most issues can be solved by reading this manual.
GFI Knowledge Base articles
Web forum
Contacting GFI Technical Support
12.2 Knowledge Base
GFI maintains a Knowledge Base, which includes answers to the most common problems. If
you have a problem, consult the Knowledge Base first. The Knowledge Base always has the
most up-to-date listing of technical support questions and patches. To access the Knowledge
Base, visit
you have a problem, consult the Knowledge Base first. The Knowledge Base always has the
most up-to-date listing of technical support questions and patches. To access the Knowledge
Base, visit
12.3 Web Forum
User to user technical support is available via the web forum. The forum can be found at:
12.4 Common issues
I
SSUE ENCOUNTERED
P
OSSIBLE CAUSE AND SOLUTION
1. When migrating the GFI
MailSecurity 8 settings to the new
installation using msec8upg.exe
tool, the following error is shown:
MailSecurity 8 settings to the new
installation using msec8upg.exe
tool, the following error is shown:
“The user lookup mode of your
MailSecurity 8 configuration does
not match user lookup mode of your
MailSecurity 9 configuration.”
MailSecurity 8 configuration does
not match user lookup mode of your
MailSecurity 9 configuration.”
Cause
The user lookup mode of the GFI MailSecurity 8 installation is different
from the user lookup mode of the new installation.
from the user lookup mode of the new installation.
Solution
1. Uninstall the new GFI MailSecurity installation.
2. Re-install the new GFI MailSecurity installation in the appropriate
mode.
mode.
3. Retry importing the GFI MailSecurity 8 configuration as described in
Error when receiving emails:
"Body type not supported by
Remote Host"
Remote Host"
This error occurs when emails are relayed from the IIS SMTP server to
the Microsoft Exchange server. This happens because Microsoft
Exchange Server versions 4.0, 5.0, and 5.5 are not able to handle 8-bit
MIME messages. For instructions how to turn off 8BITMIME in Windows
Server 2003 refer to:
the Microsoft Exchange server. This happens because Microsoft
Exchange Server versions 4.0, 5.0, and 5.5 are not able to handle 8-bit
MIME messages. For instructions how to turn off 8BITMIME in Windows
Server 2003 refer to:
Legitimate emails are moved to the
failedmails folder
failedmails folder
Cause
When GFI MailSecurity is not able to scan incoming emails, these
emails are not delivered to the recipient(s) since they may contain
malicious content. GFI MailSecurity moves these emails to the
failedmails folder, which is located in: <GFI MailSecurity installation
path>\Content Security\MailSecurity\
emails are not delivered to the recipient(s) since they may contain
malicious content. GFI MailSecurity moves these emails to the
failedmails folder, which is located in: <GFI MailSecurity installation
path>\Content Security\MailSecurity\