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Cisco IronPort AsyncOS 7.7.5 for Web User Guide
Chapter 26      System Administration
Managing Alerts
Severities
Alerts can be sent for the following severities:
  •
Critical: Requires immediate attention.
  •
Warning: Problem or error requiring further monitoring and potentially immediate attention.
  •
Information: Information generated in the routine functioning of this device.
Alert Settings
Alert settings control the general behavior and configuration of alerts, including:
  •
The RFC 2822 Header From: when sending alerts (enter an address or use the default 
“alert@<hostname>”). You can also set this via the CLI, using the 
alertconfig > from
 command.
  •
The initial number of seconds to wait before sending a duplicate alert.
  •
The maximum number of seconds to wait before sending a duplicate alert.
  •
The status of AutoSupport (enabled or disabled).
  •
The sending of AutoSupport’s weekly status reports to alert recipients set to receive System alerts 
at the Information level.
Sending Duplicate Alerts
You can specify the initial number of seconds to wait before AsyncOS will send a duplicate alert. If you 
set this value to 0, duplicate alert summaries are not sent and instead, all duplicate alerts are sent without 
any delay (this can lead to a large amount of email over a short amount of time). The number of seconds 
to wait between sending duplicate alerts (alert interval) is increased after each alert is sent. The increase 
is the number of seconds to wait plus twice the last interval. So a 5 second wait would have alerts sent 
at 5 seconds, 15, seconds, 35 seconds, 75 seconds, 155 seconds, 315 seconds, etc.
Eventually, the interval could become quite large. You can set a cap on the number of seconds to wait 
between intervals via the maximum number of seconds to wait before sending a duplicate alert field. For 
example, if you set the initial value to 5 seconds, and the maximum value to 60 seconds, alerts would be 
sent at 5 seconds, 15 seconds, 35 seconds, 60 seconds, 120 seconds, etc.
Cisco IronPort AutoSupport
To allow Cisco to better support and design future system changes, the appliance can be configured to 
send Cisco a copy of all alert messages generated by the system. This feature, called AutoSupport, is a 
useful way to allow our team to be proactive in supporting your needs. AutoSupport also sends weekly 
reports noting the uptime of the system, the output of the 
status
 command, and the AsyncOS version 
used.
Updater
Updater
Web Proxy
Proxy
DVS™ and Anti-Malware
DVS
L4 Traffic Monitor
TrafMon
Table 26-4
Alert Classifications and Components (continued)
Alert Classification
Alert Component