Cisco Cisco Agent Desktop 8.5 사용자 가이드
February 24, 2005
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Introduction to Cisco
Desktop Administrator
Desktop Administrator
Introduction
Desktop Administrator is a “container” program. This program allows you to
access various other applications used to administer Cisco Agent Desktop and
Cisco Supervisor Desktop from within one interface.
access various other applications used to administer Cisco Agent Desktop and
Cisco Supervisor Desktop from within one interface.
NOTE:
Desktop administrator does not support Agent Desktop and
Supervisor Desktop if the users of those applications are on a virtual
private network (VPN).
private network (VPN).
Desktop Administrator Versions
Desktop Administrator is available in two versions: Standard and Enhanced.
■
Enhanced Desktop Administrator includes all the functions described in
this manual.
this manual.
■
Standard Desktop Administrator does not allow you to customize the
Agent Desktop interface or to automate work flows.
Agent Desktop interface or to automate work flows.