Cisco Cisco IP Contact Center Release 4.6.1 기술 참조
Keys and
Null Option:
Null Option:
Data Type:
Description:
Field Name:
NULL
DBINT
Number of calls to the route answered within the
ICM service level threshold during the current
half-hour interval.
ICM service level threshold during the current
half-hour interval.
ServiceLevelCallsHalf
NULL
DBINT
Number of calls to the route that have had a service
level event during the current half-hour interval.
level event during the current half-hour interval.
ServiceLevelCallsOfferedHalf
NULL
DBINT
Number of calls to the route that have been either
answered or abandoned during the rolling
fi
answered or abandoned during the rolling
fi
ve-minute interval.
ServiceLevelCallsOfferedTo5
NULL
DBINT
Number of calls to the route that have had a service
level event since midnight.
level event since midnight.
ServiceLevelCallsOfferedToday
NULL
DBINT
Number of calls to the route currently in queue for
longer than the service level threshold.
longer than the service level threshold.
ServiceLevelCallsQHeld
NULL
DBINT
Number of calls to the route answered within the
ICM service level threshold during the rolling
fi
ICM service level threshold during the rolling
fi
ve-minute interval.
ServiceLevelCallsTo5
NULL
DBINT
Number of calls to the route answered within the
ICM service level threshold since midnight.
ICM service level threshold since midnight.
ServiceLevelCallsToday
NULL
DBFLT4
ICM service level for the route during the current
half-hour interval.
half-hour interval.
ServiceLevelHalf
NULL
DBFLT4
ICM service level for the route during the rolling
fi
fi
ve-minute interval.
ServiceLevelTo5
NULL
DBFLT4
ICM service level for the route since midnight. The
ICM software uses the same type of calculation as
specified for the service associated with the route.
ICM software uses the same type of calculation as
specified for the service associated with the route.
ServiceLevelToday
NULL
DBINT
The total talk time in seconds for calls to the route
ending during the current half-hour interval.
ending during the current half-hour interval.
TalkTimeHalf
NULL
DBINT
The total talk time in seconds for calls to the route
ending during the rolling five-minute interval.
ending during the rolling five-minute interval.
TalkTimeTo5
NULL
DBINT
The total talk time in seconds for calls to the route
ending since midnight.
ending since midnight.
TalkTimeToday
Routing_Client Table
category. For database rules, click
Each row corresponds to a routing client; that is, an entity that can submit routing requests to
the ICM software. A routing client can be either a Network Interface Controller (NIC) or a
Peripheral Gateway (PG).
the ICM software. A routing client can be either a Network Interface Controller (NIC) or a
Peripheral Gateway (PG).
Use the NIC Explorer tool to add, update, and delete Routing_Client records.
Related tables
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
253
Chapter 2: All Tables
Routing_Client Table