Cisco Cisco Identity Services Engine Express License Bundle 정보 가이드
“The problem we face is how to create a good end-customer experience and still
be able to easily scale up or down. We have to manage this complexity – with a
degree of transparently that doesn’t compromise the network – for our customers,”
says Scott Franko, director of converged services for Sitel.
be able to easily scale up or down. We have to manage this complexity – with a
degree of transparently that doesn’t compromise the network – for our customers,”
says Scott Franko, director of converged services for Sitel.
Franko continues, “Port changes are the number-one IT request, and firewall
configuration changes are second. So much of our day-to-day IT activity is simply
providing never-fail connectivity for our agents.”
configuration changes are second. So much of our day-to-day IT activity is simply
providing never-fail connectivity for our agents.”
Many of Sitel’s clients also handle PCI (Payment Card Industry) data. “A number
of our clients are bound by PCI regulations. This means we need to lock down our
agents’ network regions – and when you consider how global our company is, you
get an idea of how large a challenge that is,” says Franko.
of our clients are bound by PCI regulations. This means we need to lock down our
agents’ network regions – and when you consider how global our company is, you
get an idea of how large a challenge that is,” says Franko.
Security Solution
Sitel relies on Cisco products to help create a secure, reliable network. At the center
of its security infrastructure, the organization uses the Cisco® ASA 5585-X Next-
Generation Firewall.
of its security infrastructure, the organization uses the Cisco® ASA 5585-X Next-
Generation Firewall.
Compliance with security standards, as well as clients’ need for segmentation and
security, means that Sitel uses firewalls at each of their locations. “In addition to
the 5585-X Next-Generation Firewalls running in Dallas, we also use two Cisco
ASA 5540 Firewalls at each site – both to protect from Internet traffic, as well as to
segment off agents who are extending into our customers’ networks. So we have
somewhere north of 200 firewalls running across the company,” says Franko.
security, means that Sitel uses firewalls at each of their locations. “In addition to
the 5585-X Next-Generation Firewalls running in Dallas, we also use two Cisco
ASA 5540 Firewalls at each site – both to protect from Internet traffic, as well as to
segment off agents who are extending into our customers’ networks. So we have
somewhere north of 200 firewalls running across the company,” says Franko.
The largest number of weekly change requests comes from port changes. “Sitel’s
business is all about offering flexibility and scale. Because of this, our agents often
move from one customer to another within the same week, depending on demand.
One third of our weekly changes are port changes. It’s simply an astounding
number,” says Franko.
business is all about offering flexibility and scale. Because of this, our agents often
move from one customer to another within the same week, depending on demand.
One third of our weekly changes are port changes. It’s simply an astounding
number,” says Franko.
Cisco Identity Services Engine (ISE) is also being implemented through Cisco
Services, prescribing which users and devices can access which parts of a network.
It is a key component of the organization’s ability to quickly and easily manage
port changes, as well as handle customer-specific mobile requirements. Cisco
SMARTnet™ will cover technical services for the ISE deployment, including 24-hour
access to expert support engineers, rapid hardware replacement options, proactive
alerts, and extensive online tools.
Services, prescribing which users and devices can access which parts of a network.
It is a key component of the organization’s ability to quickly and easily manage
port changes, as well as handle customer-specific mobile requirements. Cisco
SMARTnet™ will cover technical services for the ISE deployment, including 24-hour
access to expert support engineers, rapid hardware replacement options, proactive
alerts, and extensive online tools.
Finally, Sitel also uses the Cisco Cloud Web Security, Cisco Cloud Email Security,
and Web Security Appliance to extend web and email security and control.
and Web Security Appliance to extend web and email security and control.
Customer Case Study
Scott Franko
Director of Converged Services, Sitel
Director of Converged Services, Sitel
2 © 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.