Cisco Cisco Computer Telephony Integration OS 8.5 설치 가이드
Chapter 4 Installing Release 7.1(1) Specific Components
Installing and Configuring the Silent Monitor Service
4-2
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Note
In order to upgrade to Release 7.1(1), Release 7.0(0) or one of its associated
service releases of the CTI OS Server and CTI Toolkit Desktop Client must be
installed on your system.
service releases of the CTI OS Server and CTI Toolkit Desktop Client must be
installed on your system.
To install Release 7.1(1), go to the CTI OS Cisco Connection Online (CCO)
public download area at
public download area at
http://www.cisco.com/kobayashi/sw-center/contact_center/ctios/
and follow the posted instructions to download and install the Release 7.1(1)
software.
software.
Installing and Configuring the Silent Monitor Service
This section provides an overview of the Silent Monitor Service and discusses the
tasks involved in installing and configuring the Silent Monitor Service.
tasks involved in installing and configuring the Silent Monitor Service.
Note
The terms silent monitor service and silent monitor server are used throughout
this document. Silent monitor service refers to a silent monitor service running
on agent or supervisor's desktop computer or Citrix client. This service handles
silent monitor functionality for one agent or supervisor. Silent monitor server
refers to a silent monitor service providing silent monitor functionality for a group
of mobile agents. These agents share the same gateway.
this document. Silent monitor service refers to a silent monitor service running
on agent or supervisor's desktop computer or Citrix client. This service handles
silent monitor functionality for one agent or supervisor. Silent monitor server
refers to a silent monitor service providing silent monitor functionality for a group
of mobile agents. These agents share the same gateway.
Silent Monitor Service Overview
In CTI OS Release 7.1(1), silent monitor functionality resides in a separate silent
monitor service, rather than in the CIL. This is necessary to support both Citrix
and Mobile Agent environments. C++ agent and supervisor desktops
communicate with the silent monitor service via a TCP connection. The agent
desktop will use the silent monitor service to forward a voice stream to the
supervisor's silent monitor service that will play the stream on the supervisor's
computer's speaker.
monitor service, rather than in the CIL. This is necessary to support both Citrix
and Mobile Agent environments. C++ agent and supervisor desktops
communicate with the silent monitor service via a TCP connection. The agent
desktop will use the silent monitor service to forward a voice stream to the
supervisor's silent monitor service that will play the stream on the supervisor's
computer's speaker.