Cisco Cisco Agent Desktop 8.5 사용자 가이드
Logging in Using Agent Desktop
September 2011
11
2. Type your login name/ID, password, and extension in the appropriate fields,
then click OK.
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If your configuration includes Cisco Unified Presence Server, and your
Unified Presence Server login is different from your Agent Desktop login,
the Cisco Unified Presence Server Login window appears (
Unified Presence Server login is different from your Agent Desktop login,
the Cisco Unified Presence Server Login window appears (
Figure 3
). Type
your Unified Presence username and password and click Login.
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If your configuration does not include Cisco Unified Presence Server, or
your Unified Presence Server login is the same as your Agent Desktop
login, Agent Desktop starts and is automatically minimized.
your Unified Presence Server login is the same as your Agent Desktop
login, Agent Desktop starts and is automatically minimized.
NOTE: The first time you log in using Agent Desktop, the Login
Name/ID, Password, and Extension fields are empty. The next time
you log in, the Login Name/ID and Extension fields are automatically
filled with the information you entered previously. If you share a
computer with another agent, verify that the Login ID/Name and
Extension fields have your information and not the other agent’s
information.
Name/ID, Password, and Extension fields are empty. The next time
you log in, the Login Name/ID and Extension fields are automatically
filled with the information you entered previously. If you share a
computer with another agent, verify that the Login ID/Name and
Extension fields have your information and not the other agent’s
information.
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If you enter a login name/ID that is already in use by another agent, a
dialog box appears, asking if you want to log out the ID. If you choose yes,
CAD will log out the agent using that ID and will log you in.
dialog box appears, asking if you want to log out the ID. If you choose yes,
CAD will log out the agent using that ID and will log you in.
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If you enter an extension that is already in use by another agent, an error
message appears, stating that the extension is already in use. You must
enter a different extension to log in.
message appears, stating that the extension is already in use. You must
enter a different extension to log in.
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If the login method (Login Name or Login ID) is changed while you are
logging in, an error message appears, stating that the login method has
changed. You must restart Agent Desktop to log in.
logging in, an error message appears, stating that the login method has
changed. You must restart Agent Desktop to log in.
Figure 3.
Cisco Unified Presence Server Login window