Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 8 VoIP Configuration
Call Survivability
9875551212 - The actual DNIS to which the PSTN should transfer the call.
•
after-hours-agent - The destination recovery target DNIS to be used when the current time matches
any after-hours-time parameter or as a default destination if transfers to the open-hours-agent's fail.
The script will cycle through all agents sequentially until one answers (maximum of 50 agents). If
no one answers, a call-back-later message will be played to the caller and then disconnected.
any after-hours-time parameter or as a default destination if transfers to the open-hours-agent's fail.
The script will cycle through all agents sequentially until one answers (maximum of 50 agents). If
no one answers, a call-back-later message will be played to the caller and then disconnected.
–
Syntax: identical to open-hours-agent
•
open-hours-time - A string representing the date or days of week and time of day that
open-hours-agent's will be used for the recovery transfer (maximum of 20 values). Month/day has
higher selection priority than days of the week. If a starting and ending time are not specified,
0000-2359 is assumed.
open-hours-agent's will be used for the recovery transfer (maximum of 20 values). Month/day has
higher selection priority than days of the week. If a starting and ending time are not specified,
0000-2359 is assumed.
–
Syntax: open-hours-timeX {month/day | days-of-week}[:HHMM-HHMM]
–
Arguments:
X = a number from 0 to 19.
month/day = month of year and day of month (no year)
days-of-week = a string of up to seven digits representing the days of the week (Sunday = 0,
Saturday = 6)
Saturday = 6)
HHMM-HHMM = the starting and ending time of the period, expressed in 24-hour clock
notation.
notation.
•
after-hours-time - A string representing the date or days of week and time of day that
after-hours-agent's will be used for the transfer. These do not explicitly need to be listed. If the
current date/time does not fall in an open-hours-time slot, it will default to an after-hours agent. A
typical use would be to specify holidays that would normally fall on working weekdays. A maximum
of 20 values are allowed.
after-hours-agent's will be used for the transfer. These do not explicitly need to be listed. If the
current date/time does not fall in an open-hours-time slot, it will default to an after-hours agent. A
typical use would be to specify holidays that would normally fall on working weekdays. A maximum
of 20 values are allowed.
–
Syntax: identical to open-hours-time
•
open-hours-isntime - You may want to choose a particular recovery agent based on how long the
call had been in CVP before the failure occurred. If no open-hours-isntime is specified, the
associated open-hours-agent will be used regardless.
call had been in CVP before the failure occurred. If no open-hours-isntime is specified, the
associated open-hours-agent will be used regardless.
–
Syntax: open-hours-isntimeX {> OR <}number-of-seconds
–
Arguments:
X = a number from 0 to 19, corresponding to the associated open-hours-agent
number-of-seconds = number of seconds the call was in CVP before the call failed, prefixed
with > or <. For example, open-hours-isntime0 <55 would use open-hours-agent0 only when
the call had been in CVP less than 55 secs.
with > or <. For example, open-hours-isntime0 <55 would use open-hours-agent0 only when
the call had been in CVP less than 55 secs.
•
after-hours-isntime - Same as open-hours-isntime, but applies instead to after-hours-agents.
•
alert-timeout - A numeric value indicating the maximum number of seconds the destination phone
should ring before aborting the call attempt.
should ring before aborting the call attempt.
–
Syntax: alert-timeout 20
•
setup-timeout - A numeric value indicating the maximum number of seconds that the tcl script will
wait in establishing a tcp connection to CVP before aborting the call attempt. This value should be
greater than the "h225 timeout tcp establish" parameter under the voice class h323 configuration on
the gateway.
wait in establishing a tcp connection to CVP before aborting the call attempt. This value should be
greater than the "h225 timeout tcp establish" parameter under the voice class h323 configuration on
the gateway.
–
Syntax: setup-timeout 7