Cisco Cisco Web Security Appliance S170 사용자 가이드

Troubleshooting. Troubleshooting articles explain how to analyze and resolve common issues 
related to Cisco IronPort products. For example, a troubleshooting article might provide steps to 
follow if you are having problems with DNS.

Cisco Support Community is an online forum for Cisco customers, partners, and employees. It provides 
a place to discuss general email and web security issues, as well as technical information about specific 
Cisco products. You can post topics to the forum to ask questions and share information with other Cisco 
and Cisco IronPort users. 

You access the Cisco Support Community at the following URL:

https://supportforums.cisco.com

 

You can request Cisco IronPort product support by phone, email, or online 24 hours a day, 7 days a week. 

During Customer Support hours — 24 hours a day, Monday through Friday — an engineer will contact 
you within an hour of your request. 

To report a critical issue that requires urgent assistance outside of Customer Support hours, contact Cisco 
IronPort using one of the following methods:

U.S. Toll-free: 1 (877) 646-4766

International: 

http://cisco.com/web/ironport/contacts.html

 

Support Site: 

http://www.cisco.com/web/ironport/index.html

 

If you purchased support through a reseller or another supplier, please contact that supplier directly with 
your product support issues.

Some software included within IronPort AsyncOS is distributed under the terms, notices, and conditions 
of software license agreements of FreeBSD, Inc., Stichting Mathematisch Centrum, Corporation for 
National Research Initiatives, Inc., and other third party contributors, and all such terms and conditions 
are incorporated in IronPort license agreements.

The full text of these agreements can be found here:

https://support.ironport.com/3rdparty/AsyncOS_User_Guide-1-1.html.

Portions of the software within IronPort AsyncOS is based upon the RRDtool with the express written 
consent of Tobi Oetiker.

Portions of this document are reproduced with permission of Dell Computer Corporation. Portions of 
this document are reproduced with permission of McAfee, Inc. Portions of this document are reproduced 
with permission of Sophos Plc.