Cisco Cisco Agent Desktop 8.5 문제 해결 가이드
Cisco CAD Troubleshooting Guide
122
April 3, 2014
Problem
The sound quality is poor, and sounds choppy like a motorboat.
Solution
For troubleshooting information about VoIP monitoring and recording,
see Configuring and Troubleshooting VoIP Monitoring.
see Configuring and Troubleshooting VoIP Monitoring.
Problem
The sound is lagged. There is a noticeable delay between when the
agent speaks and when the supervisor hears the sound on the PC
sound card.
agent speaks and when the supervisor hears the sound on the PC
sound card.
Solution
For troubleshooting information about VoIP monitoring and recording,
see Configuring and Troubleshooting VoIP Monitoring.
see Configuring and Troubleshooting VoIP Monitoring.
Problem
The supervisor scrolled the Data View (or Message View) pane sideways
to view more information, and the toolbar icons disabled.
to view more information, and the toolbar icons disabled.
Solution
Click anywhere in the Team View pane to enable the toolbar again.
Problem
The supervisor clicked the Record button to record an agent
conversation and nothing happened.
conversation and nothing happened.
Solution
There is no visible message displayed if a recording fails. If nothing
happens, assume that the request failed. You will know that a recording
succeeds if the icon next to the agent’s conversation in the Team View
pane changes to the recording icon.
happens, assume that the request failed. You will know that a recording
succeeds if the icon next to the agent’s conversation in the Team View
pane changes to the recording icon.
For additional troubleshooting information about VoIP monitoring and
recording, see Configuring and Troubleshooting VoIP.
recording, see Configuring and Troubleshooting VoIP.
Problem
The supervisor tried to change an agent’s state and nothing happened.
Solution
There is no visible message displayed if an agent state change request
fails. If nothing happens, assume that the request failed. You will know
that an agent state change succeeds if the icon next to the agent’s
name in the Team View pane changes to the current agent state icon.
fails. If nothing happens, assume that the request failed. You will know
that an agent state change succeeds if the icon next to the agent’s
name in the Team View pane changes to the current agent state icon.