Cisco Cisco TelePresence Video Communication Server Expressway
Troubleshooting an XMPP Federation Integration
Check System Troubleshooter
If you deploy multiple IM and Presence Service clusters and you configure XMPP federation, you must turn on XMPP
federation on at least one node per cluster.
federation on at least one node per cluster.
You must configure the same XMPP federation settings and policy on each cluster; IM and Presence Service does not
replicate the XMPP federation configuration across cluster.
replicate the XMPP federation configuration across cluster.
The System Troubleshooter reports if XMPP federation settings across clusters are not synchronized. The System
Troubleshooter performs the following checks:
Troubleshooter performs the following checks:
Procedure
1.
Verify the following :
a.
XMPP federation is enabled consistently across intercluster peers.
b.
The Secure Sockets Layer (SSL) Mode is configured consistently across intercluster peers.
c.
The "Required Valid client-side certificates" is configured consistently across intercluster peers.
d.
The Simple Authentication and Security Layer (SASL) settings are configured consistently across
intercluster peers.
intercluster peers.
e.
The dialback secret is configured consistently across intercluster peers.
f.
The default Admin Policy for XMPP Federation is configured consistently across inter-cluster peers.
g.
The Policy hosts are configured consistently across inter-cluster peers.
2.
Log in to the Cisco Unified CM IM and Presence Service Administration user interface. Choose Diagnostics
> System Troubleshooter.
> System Troubleshooter.
3.
Ensure there are green check marks beside the following:
—
Verify the XMPP Federation settings match on all interclustered peers.
—
Verify that SASL settings have been correctly configured for all intercluster peers.
—
Verify that XMPP has been uniformly disabled or enabled on at least one node in each all clusters.
—
Verify that the default Admin Policy is consistent across all intercluster peers.
—
Verify that the Host Policy is consistent across all intercluster peers.
The System Troubleshooter provides recommended actions if it reports a problem with any of these checks.
Note:
If all tests in System Troubleshooter are passed and problems with exchanging IM and availability still persist,
check if the Enable use of Email Address when Federating setting on the Presence Settings page is configured
consistently across intercluster peers.
consistently across intercluster peers.
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Cisco Unified Communications XMPP Federation Deployment Guide