Cisco Cisco TelePresence Video Communication Server Expressway
Checking for updates and getting help
Cisco VCS Deployment Guide: Basic configuration – VCS Control with VCS Expressway
Page 68 of 69
Checking for updates and getting help
If you experience any problems when configuring or using the product, consult the online help available from
the user interface. The online help explains how the individual features and settings work.
the user interface. The online help explains how the individual features and settings work.
If you cannot find the answer you need, check the web site at
where you will be able to:
n
make sure that you are running the most up-to-date software,
n
find further relevant documentation, for example product user guides, printable versions of the online help,
reference guides, and articles that cover many frequently asked questions,
reference guides, and articles that cover many frequently asked questions,
n
get help from the Cisco Technical Support team. Click on Technical Support Overview for information on
Accessing Cisco Technical Services. Make sure you have the following information ready before raising a
case:
Accessing Cisco Technical Services. Make sure you have the following information ready before raising a
case:
l
the serial number and product model number of the unit (if applicable)
l
the software build number which can be found on the product user interface (if applicable)
l
your contact email address or telephone number
l
a full description of the problem