Cisco Cisco TelePresence Video Communication Server Expressway
Checking for updates and getting help
Cisco VCS Deployment Guide: Basic configuration – VCS Control with VCS Expressway
Page 58 of 59
Checking for updates and getting help
If you experience any problems when configuring or using the product, consult the online help available
from the user interface. The online help explains how the individual features and settings work.
from the user interface. The online help explains how the individual features and settings work.
If you cannot find the answer you need, check the web site at
where you will be able to:
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make sure that you are running the most up-to-date software,
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find further relevant documentation, for example product user guides, printable versions of the online
help, reference guides, and articles that cover many frequently asked questions,
help, reference guides, and articles that cover many frequently asked questions,
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get help from the Cisco Technical Support team. Click on Technical Support Overview for information
on Accessing Cisco Technical Services. Make sure you have the following information ready before
raising a case:
on Accessing Cisco Technical Services. Make sure you have the following information ready before
raising a case:
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the serial number and product model number of the unit (if applicable)
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the software build number which can be found on the product user interface (if applicable)
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your contact email address or telephone number
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a full description of the problem