Cisco Cisco TelePresence Video Communication Server Expressway
System checks
Registration status
Check that all endpoints which are expected to be registered are actually registered to the relevant VCS, and
that they are registering the expected aliases. All successfully registered endpoints are listed on
that they are registering the expected aliases. All successfully registered endpoints are listed on
Status >
Registrations > By device
.
If the expected endpoints are not registered:
n
Review the endpoint’s registration configuration: is it configured to register with the VCS Expressway if
located on the external network / internet, and to register with the VCS Control if located on the internal
network?
located on the external network / internet, and to register with the VCS Control if located on the internal
network?
n
Review the SIP domains (
).
n
Call signaling
If calls do not complete, despite the endpoints being successfully registered to a VCS:
n
Review the VCS Control search rule configuration.
n
Check the search history page for search attempts and failures (
Status > Search history
).
n
Check the Event Log for call connection failure reasons (
Status > Logs > Event Log
).
Cisco TelePresence Video Communication Server Basic Configuration (Single VCS Control) Deployment
Guide (X8.2)
Guide (X8.2)
Page 16 of 30
System checks