Cisco CISCO WEBEX SUPPORT CENTER WBS30 데이터 시트
Cisco WebEx Support Center
Remote Support
Product Overview
Deliver Hands-On Support without
Costly Onsite Visits
Costly Onsite Visits
Reduce travel by offering customer
support and service to both internal
employees and customers remotely.
Accelerate resolution and cut costs by
delivering personalized service with
streaming VoIP and high-quality video.
Easily monitor, queue, and route support
requests with a fully integrated Cisco®
WebACD automated-call-distribution
(ACD) system. Improve customer
satisfaction by providing high-quality
support and resolving issues on the first
call. Troubleshoot and fix issues directly
on your customer’s remote desktop.
Invite a subject-matter expert to join
your session instantly.
Optimize Support with Recording and
Reporting
Reporting
Provide better customer service
and improve compliance using
network-based recording to document
sessions, expedite incident resolution,
and train new support staff.
Access recordings easily from your
Cisco WebEx® site. Analyze and improve
support processes using the detailed
reporting function.
reporting function.
Count on Cisco for Secure, Scalable
WebEx Service That Works Across
Firewalls
WebEx Service That Works Across
Firewalls
Cisco WebEx services are delivered
on-demand over the global Cisco
WebEx Cloud. No software or hardware
installations are required, making these
services easy to implement and scale
as your needs change. Security of
your support sessions is assured using
encryption technologies such as SSL
and AES. Beyond its own stringent
internal procedures, the Cisco Office of
Security engages multiple independent
third-parties to conduct rigorous audits
against internal policies, procedures,
and applications every year. These
audits validate mission-critical security
requirements for both commercial and
government deployments.
Cisco WebEx Remote Support
Highlights
• Boost support representative
productivity.
• Provide more personalized support
with high-quality video.
• Accelerate diagnosis and problem
solving by working directly on remote
customer desktops.
• Decrease call times, increase first-
call resolution, reduce the number
of onsite visits, and reduce overall
support costs.
• Meet and exceed service-level
agreement (SLA) objectives and
increase customer satisfaction.
“Recently, we had a team in Asia who
needed to troubleshoot an issue for a
user located on a remote Indonesian
island. It would have cost thousands of
dollars to travel to the island, but with
WebEx technology, we were able to log
into the computer remotely and fix the
problem.”
— Adam Bricker, CIO, World Vision
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