Cisco Cisco WebEx Support Center WBS29.13 사용자 가이드
Chapter 4: Manage a Customer's Computer
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Click on any column heading to sort the script library.
2
Use the Move Up or Move Down keys to order scripts.
3
Click Run Scripts.
The customer is asked to grant permission. After permission is received, the scripts
are executed on the the customer's computer.
are executed on the the customer's computer.
The log output of the script is displayed in the Chat window along with any errors that
may have been encountered. The log is also available in the Session Details report.
may have been encountered. The log is also available in the Session Details report.
Scripts are run in temporary folders. Nothing remains on the customer’s computer
once the script execution is complete.
once the script execution is complete.
Save and print information about a customer's
computer
computer
Note:
Technical support features such as this one can be disabled for a WebACD queue by your
site administrator. If this feature is not appearing on your site, contact your site administrator for
assistance.
If you view information about a customer's computer, you can either save the
information to a text file (.txt) or print it on a printer connected to your computer.
information to a text file (.txt) or print it on a printer connected to your computer.
Support Manager displays categories of information about a customer's computer on
separate panels. However, the saved file or printout includes the system information
in all of the categories. You need not save or print each category of information
individually.
separate panels. However, the saved file or printout includes the system information
in all of the categories. You need not save or print each category of information
individually.
1
Display information about the customer's computer. For instructions, see
View a
customer's system information
(on page 21).
2
In the System Information window, do one of the following:
To save the information to a file, click Save.
To print the information, click Print.