Cisco Cisco TelePresence Video Communication Server Expressway 설치 가이드
Troubleshooting
This section describes the Cisco TMSPE built-in diagnostic tools and describes troubleshooting scenarios
and strategies.
and strategies.
Running Cisco TMSPE diagnostics
Cisco TMSPE runs a regular health check every 30 minutes, and displays problems encountered in a list of
alarms available in Cisco TMS at
alarms available in Cisco TMS at
Administrative Tools > Provisioning Extension Diagnostics
. The
health check monitors all services (for example, user repository, user preference, and phone book), and
underlying resources such as database connectivity and internal messaging communications.
underlying resources such as database connectivity and internal messaging communications.
Additional system monitoring takes place every 10 minutes and reports issues such as low disk space and
high system memory usage.
high system memory usage.
Diagnostics problems detected during a health check or as a result of system monitoring are displayed in the
Alarms
pane.
Information displayed on the
Provisioning Extension Diagnostics
page is not refreshed automatically. To
update the information, reload the page.
Running a health check
To trigger a health check at any time:
1. In Cisco TMS, go to
Administrative Tools > Provisioning Extension Diagnostics
.
2. Above the
Alarms
pane, click Run Health Check.
A message is displayed when the health check has completed. Any new alarms are displayed in the
Alarms
pane.
3. Click the icon in the Details column to view a description of the issue and suggestions for corrective
actions in the
Alarm Detail
dialog box.
4. Complete one of the following actions:
l
Acknowledge the problem and remove it from the
Alarms
pane by clicking Acknowledge.
l
Keep the item in the
Alarms
pane by clicking Cancel.
Cisco TMSPE Provisioning Deployment Guide
Page 68 of 78
Troubleshooting