Cisco Cisco Unified MeetingPlace Web Conferencing 빠른 설정 가이드
Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx
How to Resolve End-User Problems
5
Users Cannot Dial Out From Cisco WebEx Web Meeting
Problem
Users cannot dial out from the Cisco WebEx web meeting. When they try to do so, the following
message appears: “There was an error attempting to communicate with the telephony bridge.”
Instructions for dialing in to the voice meeting also appear.
Instructions for dialing in to the voice meeting also appear.
Possible Cause
The telephony connection was lost because the time difference between the
Cisco Unified MeetingPlace Application Server and the Cisco WebEx authentication server was
greater than three minutes; this causes authentication to fail between Cisco Unified MeetingPlace
and Cisco WebEx.
greater than three minutes; this causes authentication to fail between Cisco Unified MeetingPlace
and Cisco WebEx.
Solution
Make sure that you configure the Cisco Unified MeetingPlace Application Server to use
Network Time Protocol (NTP). You typically configure NTP during the installation of Cisco Unified
MeetingPlace. After installation, you can use the
MeetingPlace. After installation, you can use the
command to configure NTP.
Solution
As a temporary workaround, you can use the
command to manually set the time of the
Cisco Unified MeetingPlace Application Server to match the Cisco WebEx authentication server time.
Solution
As a temporary workaround, users can follow the displayed instructions to dial in to the
meeting, but note that the web meeting room does not associate the audio events of dial-in users with the
web meeting participant names.
web meeting participant names.
Possible Cause
Your Cisco WebEx account is not configured to support dial-out calls.
Solution
Contact your WebEx Customer Success Manager to make sure that the following are checked
in your Cisco WebEx account:
•
Call-in teleconferencing
•
Call-back teleconferencing
•
Global call-back teleconferencing
•
Other teleconference service
Cisco WebEx Web Meeting Phone Control Features Do Not Work
Problem
The following options in the Cisco WebEx web meeting do not work:
•
Mute and unmute
•
Lock and unlock the audio conference
•
Invite by phone
Possible Cause
The telephony connection between Cisco Unified MeetingPlace and Cisco WebEx
was lost. To verify, check the telephony connection status.
Solution
Try the solutions provided for when the telephony connection is down.
Related Topics
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