Cisco Cisco Unified MeetingPlace for Microsoft Office Communicator 빠른 설정 가이드
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems During a Meeting
10
•
Make sure the user web browser and operating system are supported, and that a supported version
of Adobe Flash Player is installed. For a list of supported web browsers, see the System
Requirements for Cisco Unified MeetingPlace, at
of Adobe Flash Player is installed. For a list of supported web browsers, see the System
Requirements for Cisco Unified MeetingPlace, at
.
•
If the participant was using a remote access service, like Shiva, to connect to the company LAN,
determine if an inactivity timeout disconnected them from the Web Server. To avoid the inactivity
timeout, users should periodically issue keyboard or mouse button commands; mouse movements
are not registered as activity.
determine if an inactivity timeout disconnected them from the Web Server. To avoid the inactivity
timeout, users should periodically issue keyboard or mouse button commands; mouse movements
are not registered as activity.
•
If accessing through a Virtual Private Network (VPN), make sure the security policy is deactivated.
•
Verify that the user can ping the Cisco Unified MeetingPlace Web Conferencing gateway.
All Users Are Dropped From a Meeting
Problem
All of the users in the web conference were dropped.
Possible Cause
All participants left the voice conference and the Disconnect Empty Port Timer
ended the entire meeting, including the web conference.
Solution
If the meeting is over, do nothing. Otherwise, schedule a new meeting.
Possible Cause
The meeting scheduler or host ended the meeting.
Solution
If the meeting is over, do nothing. Otherwise, schedule a new meeting.
Possible Cause
If meeting participants are still in the voice conference and the host of the meeting
did not stop sharing, an error might have occurred on the Web Server.
Solution
Determine if the Web Server is functioning correctly by completing the following procedure.
Step 1
From the Web Server, open the Windows Services control panel and make sure that the
Cisco Unified MeetingPlace Web Conferencing Service is running.
Cisco Unified MeetingPlace Web Conferencing Service is running.
Step 2
Check the Windows Event Viewer Application log for any errors related to the Web Server.
Step 3
Check the Event log for any messages related to the Web Server.
Step 4
Report any major errors to your Cisco support representative.