Cisco Cisco Unified MeetingPlace for Microsoft Office Communicator 빠른 설정 가이드
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems With Attachments and Recordings
20
Cannot Access Attachments From the External Web Server
Problem
You cannot access attachments from the external Web Server.
Solution
Make sure of the following:
•
The Cisco Unified MeetingPlace Replication Service on the external Web Server is enabled and
running.
running.
•
You copied the GUIDS.reg file from the internal Web Server to the external Web Server. For more
information, see the “Installing Cisco Unified MeetingPlace Web Conferencing for an SMA
Deployment” section of the Installation, Upgrade, and Migration Guide for Cisco Unified
MeetingPlace Release 7.1, at
information, see the “Installing Cisco Unified MeetingPlace Web Conferencing for an SMA
Deployment” section of the Installation, Upgrade, and Migration Guide for Cisco Unified
MeetingPlace Release 7.1, at
.
Cannot Attach Files Larger than 10KB to the Web Meeting Room
Problem
You are in a web meeting room trying to attach a file that is larger than 10KB and you receive
an error message that the upload is stuck at 0%.
Solution
Be sure that the hostnames for the Home Page and Web Conferencing can be resolved on the
Web Server machine.
If the hostnames cannot be resolved by the DNS Server (or a DNS server is not used), these entries
should be added to the local hosts file by following these steps:
should be added to the local hosts file by following these steps:
1.
Open the ‘hosts’ file (usually found in C:\WINNT\system32\drivers\etc) with Notepad.
2.
Add the entries for ‘Hostname [Home Page]’ and ‘Hostname [Web Conferencing]’ with the
corresponding IP addresses, exactly as they are displayed on the Web Server page in the
Cisco Unified MeetingPlace Web Administration page.
corresponding IP addresses, exactly as they are displayed on the Web Server page in the
Cisco Unified MeetingPlace Web Administration page.
3.
Save the ‘hosts’ file.
Note
You do not need to restart Cisco Unified MeetingPlace web services after making this change.
Related Topics
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in the
module
Error: Access is Denied
Problem
You click the icon to preview a recording or attachment on the Attachments/Recordings page
and you get an “Access is denied” error message.
Possible Cause
Shared storage is configured with the improper log in credentials.
Solution
Check the following:
1.
Make sure that the services are running in “Administrator” account (or an account with
Administrator credentials that also has credentials for shared storage).
Administrator credentials that also has credentials for shared storage).
2.
Verify that the shared storage has the UNC path.