Cisco Cisco Unified MeetingPlace for Microsoft Office Communicator 빠른 설정 가이드
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Troubleshooting User Access Issues for
Cisco Unified MeetingPlace
Cisco Unified MeetingPlace
Release 7.1
Revised: April 3, 2011 8:31 pm
Revised: April 3, 2011 8:31 pm
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Additional References for Troubleshooting User Access Issues, page 4, page 1
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Problem
Directory Service user cannot log in to Cisco Unified MeetingPlace.
Solution
If all Directory Service users cannot log in, then check the AXL configuration settings on the
. Specifically, make sure:
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The value in the
field is correct and contains no empty spaces.
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The entries for the
and
fields are correct.
Solution
If one or some Directory Service users cannot log in, then check the Cisco Unified
MeetingPlace log in the following location: /opt/cisco/meetingplace/web/logs/userweb.out.
There are two reasons a Directory Service user might not be able to log in:
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The user does not exist in Cisco Unified MeetingPlace. Check the log for messages similar to “User
<user_name> does not exist in the local database.”
<user_name> does not exist in the local database.”
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The user exists in Cisco Unified MeetingPlace but entered the wrong LDAP password. Check the
log for messages similar to “addFailedloginAttemptforUser(String username=<user_name>).”
log for messages similar to “addFailedloginAttemptforUser(String username=<user_name>).”
Solution
Obtain the system information capture log, and send it to Cisco TAC.
Related Topics
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