Cisco Cisco WebEx Support Center WBS29.13 관리자 가이드

Cisco

ix

View a list of remote Access Anywhere computers ............................................... 129

End a user's Access Anywhere session ................................................................ 129

Remove a remote computer from a user's account ............................................... 130

Manage WebACD ....................................................................................................... 131

Manage WebACD queues .................................................................................... 131

Create a new queue ....................................................................................... 132

Add new fields to the entry form ..................................................................... 137

Rearrange fields on the entry form ................................................................. 138

Use Routing Rules .......................................................................................... 140

Use Allocation Rules ....................................................................................... 141

About the personal queue ..................................................................................... 143

Edit the personal queue .................................................................................. 144

Manage leave message forms .............................................................................. 146

Add new fields to the leave message form ..................................................... 148

Rearrange fields on the leave message form ................................................. 149

Assign a leave message form to a queue ....................................................... 152

Manage Routing Settings ...................................................................................... 152

Generate Reports ...................................................................................................... 155

View usage reports ............................................................................................... 155

View recording storage usage report .................................................................... 156

View storage utilization by user reports ................................................................. 156

View Access Anywhere reports ............................................................................. 157