Cisco Cisco WebEx Meeting Center WBS29.13 관리자 가이드
Chapter 6: Set Remote Support Options
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Automatically record CSR sessions
Note: This feature will only be available if the recording option is provisioned on your
site.
site.
When sessions end, Remote Support saves the recording to a location you
specify and with the session number indicated in the file name:
SessionNumber.wrf
specify and with the session number indicated in the file name:
SessionNumber.wrf
Note: If you enable this option, CSRs cannot start the WebEx Recorder manually during
support sessions.
support sessions.
1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select Remote Support.
3
Under CSR Preferences, click the CSR Dash Customization link.
4
Check Enforce recording automatically when meeting starts to
automatically begin recording when a meeting begins.
automatically begin recording when a meeting begins.
5
Select Network-based recording (NBR) or Save recording at local
computer.
computer.
6
Specify the location to save session recordings.
7
Click Save.
Allow chat contextual switching
Note: This feature will only be available if it is provisioned on your site. The setting will
off by default.
off by default.
For Remote Support sessions with only two participants (host and attendee),
you can turn on the setting that enters the specific name of the participant
receiving a chat:
you can turn on the setting that enters the specific name of the participant
receiving a chat:
The Send to: label will change from "All Participants" to the specific host
or attendee name.
or attendee name.
Chat messages sent will be preceded by "...to [participant_name]" instead
of "...to All Participants."
of "...to All Participants."