Cisco Cisco Agent Desktop 8.0 데이터 시트
Data Sheet
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Feature Summary
Standard
Enhanced
Premium
Cisco IP Communicator support
X
X
X
Searchable phone directory
X
X
Cisco Unified Mobile Agent support
X
X
X
Real-time agent report displays
X
X
X
Wrap-up data and reason codes
X
X
X
Task buttons
X
X
Event-triggered work flows
X
X
Enterprise data thresholds
X
X
Automated recording (as part of work flow)
*
X
X
Agent-initiated call recording (Switched Port Analyzer [SPAN] or endpoint)
X
X
Cisco Unified Outbound Dialer
X
X
Integrated multitabbed browser
X
Application integration actions: Integrated browser integration action
X
Application integration actions: External application action
X
X
Application integration actions: Interprocess communication interaction
action
action
X
Application integration actions: Keystroke macro action
X
X
Cisco IP Phone Agent
Agent-initiated chat
Cisco Unified Presence integration
Team messages
Caller data display
X
X
X
Skill-group statistics display
X
X
X
Reason codes
X
X
X
Work wrap-up agent state
X
X
X
Agent-initiated recording (SPAN only)
X
X
Cisco Agent Desktop-Browser Edition
Agent-initiated chat
Cisco Unified Presence integration
Cisco IP Communicator support
X
X
X
Cisco Unified Mobile Agent support
X
X
X
Wrap-up data and reason codes
X
X
X
Task buttons
X
X
Event-triggered work flows
X
X
Enterprise data thresholds
X
X
Agent-initiated call recording (SPAN only)
X
X
Integrated (associated) browser
X
X
Application integration actions: Integrated (associated) browser integration
action
action
X
X
Application integration actions: External application action
Application integration actions: Interprocess communication interaction
action
action
Application integration actions: Keystroke macro action
Cisco Supervisor Desktop
Supervisor-agent chat
X
X
X
Cisco Unified Presence integration
X
X
X
Change agent state
X
X
X