Cisco Cisco Agent Desktop 8.5 기술 참조
Cisco CAD Service Information 7.0(2)
178
31-Mar-06
The agent can ignore the error message, close the message dialog
box, and continue as before.
box, and continue as before.
Problem
The CPU usage on the agent’s PC has gone to 99%, and the PC has
locked up.
locked up.
Solution
This can happen when you disable the sniffing adapter through the
Windows Network and Dialup Connections window while Agent
Desktop is running and is being monitored and/or recorded by the
supervisor or recorded by the agent, using Desktop MOnitoring.
Re-enabling the sniffer adapter while Agent Desktop is running will not
solve the problem. You must stop Agent Desktop, re-enable the sniffer
adapter, and then restart Agent Desktop to restore normal functionality.
Windows Network and Dialup Connections window while Agent
Desktop is running and is being monitored and/or recorded by the
supervisor or recorded by the agent, using Desktop MOnitoring.
Re-enabling the sniffer adapter while Agent Desktop is running will not
solve the problem. You must stop Agent Desktop, re-enable the sniffer
adapter, and then restart Agent Desktop to restore normal functionality.
Problem
An agent using Windows XP was able to start CAD, but was not able
to enter an active state.
to enter an active state.
Solution
Windows XP may be configured so that the Internet Connection
Firewall (ICF) is active. ICF acts by keeping track of all traffic to and
from the computer; it will only allow information through that has
originated from that particular computer. If a message originates from
outside the computer, it will be discarded.
Firewall (ICF) is active. ICF acts by keeping track of all traffic to and
from the computer; it will only allow information through that has
originated from that particular computer. If a message originates from
outside the computer, it will be discarded.
To solve this problem, either turn off ICF (requires someone with
administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
Problem
Agents can’t log in to Agent Desktop.
Solution
During ICM installation, an “Agent Login Required for Client Events”
check box is displayed. By default this check box is unchecked. It must
remain unchecked for agents to be able to log in. If the check box was
checked during ICM installation, you must reinstall ICM and make sure
the check box remains unchecked.
check box is displayed. By default this check box is unchecked. It must
remain unchecked for agents to be able to log in. If the check box was
checked during ICM installation, you must reinstall ICM and make sure
the check box remains unchecked.