Cisco Cisco Agent Desktop 8.5 사용자 가이드
Cisco Agent Desktop User Guide 7.1
20
November 2006
The integrated browser pane includes the:
■
Integrated browser toolbar
■
Work Sites box
■
Address box (must be configured by the administrator to appear)
■
Browser window
There can be up to 6 tabs in the integrated browser, each displaying a different web
page. The first tab is reserved for pages that your supervisor pushes to you to assist
you in handling calls, and the remaining up to 5 tabs for general use.
page. The first tab is reserved for pages that your supervisor pushes to you to assist
you in handling calls, and the remaining up to 5 tabs for general use.
for information on this pane of the
Agent Desktop interface.
Figure 9.
Integrated Browser pane
Status Bar
The status bar displays current information about Agent Desktop (see
).
In the event of a service failure, the Current Status section changes from “In Service”
to “Partial Service” or “No Service”. To learn what features are affected by the service
outage, double-click the Current Status section to view a popup window that displays
which features are active or inactive.
to “Partial Service” or “No Service”. To learn what features are affected by the service
outage, double-click the Current Status section to view a popup window that displays
which features are active or inactive.
For more information on the Current Status popup window and service autorecovery,
see
see
Toolbar
Work Sites box
Address (URL) box
Browser window