Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 관리자 가이드
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Cisco Unified CCX Serviceability Administration Guide Release 8.0(1)
Chapter 1 Introduction to Cisco Unified CCX Serviceability
Browser Support
Browser Support
Cisco supports the following browsers with Cisco Unified CCX Serviceability:
•
Internet Explorer 6.0 and 7.0
•
Firefox 2.0 and 3.0
To access Cisco Unified CCX Serviceability, you must browse to the application from a machine that
runs the supported browser.
runs the supported browser.
Accessing Cisco Unified CCX Serviceability
Once you complete the AppAdmin inital setup, the end user with administrator capability as configured
in AppAdmin can log in to Cisco Unified CCX Serviceability. See the Cisco Unified Contact Center
Express Installation Guide and Cisco Unified CCX Administration Guide for detailed instructions on
initial AppAdmin setup and how to assign administrator capability to end users.
in AppAdmin can log in to Cisco Unified CCX Serviceability. See the Cisco Unified Contact Center
Express Installation Guide and Cisco Unified CCX Administration Guide for detailed instructions on
initial AppAdmin setup and how to assign administrator capability to end users.
To Access Cisco Unified CCX Serviceability
Step 1
By using a supported web browser, open a browser session.
Step 2
Go to https://<server name or IP address>/uccxservice/.
Step 3
Enter an applicable username and password, and click Login.
Note
If you have already logged on to one of the applications that display in the Navigation drop-down box
(except for Cisco Unified OS Administration, Cisco Unified Serviceability, or Disaster Recovery
System), you can access Cisco Unified CCX Serviceability without logging in. From the Navigation
drop-down box, click Cisco Unified CCX Serviceability and click Go.
(except for Cisco Unified OS Administration, Cisco Unified Serviceability, or Disaster Recovery
System), you can access Cisco Unified CCX Serviceability without logging in. From the Navigation
drop-down box, click Cisco Unified CCX Serviceability and click Go.
After you log in to Cisco Unified CCX Serviceability, you can access all administrative applications that
display in the Navigation drop-down box, except for Cisco Unified OS Administration, Cisco Unified
Serviceability, and Disaster Recovery System, without logging in again. Cisco Unified OS
Administration, Cisco Unified Serviceability, and Disaster Recovery System require a separate
authentication procedure.
display in the Navigation drop-down box, except for Cisco Unified OS Administration, Cisco Unified
Serviceability, and Disaster Recovery System, without logging in again. Cisco Unified OS
Administration, Cisco Unified Serviceability, and Disaster Recovery System require a separate
authentication procedure.
Using the Cisco Unified CCX Serviceability Interface
In addition to troubleshooting, configuring logging and tracing, and doing service-related tasks in Cisco
Unified CCX Serviceability, you can do the following tasks:
Unified CCX Serviceability, you can do the following tasks:
•
To display documentation for a single window, click Help > This Page.
•
To verify the version of Cisco Unified CCX Serviceability running on the server, click Help > About
or click the About link in the upper-right corner of the window.
or click the About link in the upper-right corner of the window.
•
To go directly to the home page in Cisco Unified CCX Serviceability from a configuration window,
click Cisco Unified CCX Serviceability from the Navigation drop-down box.
click Cisco Unified CCX Serviceability from the Navigation drop-down box.