Cisco Cisco Agent Desktop 10.0 설치 가이드
Cisco CAD Installation Guide
14
October 16, 2015
IP Phone Agent
The following table lists the features that are available in each feature level of
IP Phone Agent. Features that are not listed here are in all three feature levels.
IP Phone Agent. Features that are not listed here are in all three feature levels.
Table 2.
IP Phone Agent features
Feature
Standard
Enhanced
Premium
Agent-initiated recording
●
●
Enterprise data
●
●
●
Reason codes
●
●
●
Skill group data
●
●
●
Wrap-up data
●
●
●
Supervisor Desktop
The following table lists the features that are available in each feature level of
Supervisor Desktop. Features that are not listed here are in all three feature
levels.
Supervisor Desktop. Features that are not listed here are in all three feature
levels.
Table 3.
Supervisor Desktop features
Feature
Standard
Enhanced
Premium
Barge-in
●
●
●
Cisco Mobile Agent support
●
●
●
Cisco Unified Presence Server integration
●
●
●
Integrated browser
●
●
●
Intercept
●
●
●
Real time displays (charts)
●
Real time displays (text)
●
●
●
Recording
●
●
Silent monitoring
●
●
●
Skill statistics
●
●
●
Supervisor work flows—all actions except
threshold alerts for tree control actions only
threshold alerts for tree control actions only
●