Cisco Cisco Agent Desktop 8.5 릴리즈 노트
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Release Notes for Cisco Agent Desktop Release 8.5
Limitations and Restrictions
Note
You must only copy the subfolders which correspond to team names. If the top directory (containing the
LDAP files) is copied corruption of the files might occur.
LDAP files) is copied corruption of the files might occur.
Supervisor cannot see any recording after system migrates from flat files to SQL Server
Symptom: After upgrading a flat file system and then switching to SQL Server, supervisors cannot see
any recordings made before switching to SQL Server.
any recordings made before switching to SQL Server.
Description: Running the FCRasDBMigrationTool to convert flat files to SQL Server works, except that
the tool does not convert recording metadata. All other data is converted. As a result, the recordings can
no longer be accessed through Supervisor Record Viewer.
the tool does not convert recording metadata. All other data is converted. As a result, the recordings can
no longer be accessed through Supervisor Record Viewer.
Workaround: Use the Raw2Wav utility to convert the actual recordings to WAV format, which then can
be played in any media player.
be played in any media player.
Incorrect error message displays when setting up replication after migrating from flat files to SQL Server
Symptom: An error message is displayed indicating that Recording and Statistics replication did not
succeed after it is enabled in the CAD Configuration Setup utility.
succeed after it is enabled in the CAD Configuration Setup utility.
Description: CAD is switched from flat files to SQL Server. Immediately after that is accomplished, the
CAD Configuration Setup utility is run and Recording and Statistics replication is enabled by selecting
the On option on the Replication node. This generates an error message indicating that replication failed,
although in reality replication has been successfully established.
CAD Configuration Setup utility is run and Recording and Statistics replication is enabled by selecting
the On option on the Replication node. This generates an error message indicating that replication failed,
although in reality replication has been successfully established.
Workaround: Disable replication in the CAD Configuration Setup utility and then enable it again. A
success message will be displayed.
success message will be displayed.
No data available for the Last Queue Time enterprise variable
Symptom: The Last Queue Time enterprise variable is included in a macro action, but no data is ever
displayed for it.
displayed for it.
Description: No data is available for the Last Queue Time variable from ICM.
Workaround: The variable has been removed from CAD since it is not used.
CAD Configuration Setup entries overwritten after data restored
Symptom: Agents cannot log in to CAD.
Description: An older CAD system is backed up. A newer CAD system is installed on different servers,
and the data from the older CAD system is restored via the CAD Configuration Setup utility. When the
CAD Configuration Setup utility is run again, you can see that the data from the previous CAD system
has overwritten the information that was entered for the new CAD system, so that IP addresses,
passwords, and so on are incorrect for the new system.
and the data from the older CAD system is restored via the CAD Configuration Setup utility. When the
CAD Configuration Setup utility is run again, you can see that the data from the previous CAD system
has overwritten the information that was entered for the new CAD system, so that IP addresses,
passwords, and so on are incorrect for the new system.
Workaround: Re-enter the information for the new CAD system in the CAD Configuration Setup utility.
CDBRTool restore operation fails
Symptom: CDBRTool displays the message, “Some errors occurred. See log/dbg file for details.” during
a restore operation.
a restore operation.