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Cisco
Cisco Agent Desktop 9.0
사용자 가이드
Cisco Cisco Agent Desktop 9.0 사용자 가이드
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Contents
■
Introduction 5
Intended Audience 5
What’s New in This Release 5
Obtaining Documentation and Submitting a Service Request 5
Documentation Feedback 6
■
Supervisor Desktop Feature Levels 7
■
Logging into Supervisor Desktop 8
Login Notes 8
Changing Your Password 9
Access Through a VPN From Behind a NAT Firewall or Router 9
VPN Tunneling 10
■
Automated Updates 12
■
The Supervisor Desktop Window 13
Setting Preferences 15
Agent Tree 17
Formatting Agent Names in the Agent Tree 18
Restoring the Interface Default Layout 18
Accessibility 19
Toolbar Buttons and Shortcut Keys 19
Integrated Browser Pane 22
Status Bar 22
■
Real Time Displays 23
Updating Data 23
Syncing Data 23
Refreshing Data 24
Team Skill Statistics 24
Skill Summary Statistics 25
Skill Agent State 26
Team Agent Statistics 27
Team Agent State 29
Agent vs. Team Statistics 30
Agent Call Log 33
Agent ACD State Log 34
Agent Active Call 35
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다음
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