Cisco Cisco Agent Desktop 9.0 문제 해결 가이드
Cisco CAD Troubleshooting Guide
110
March 13, 2015
Problem
An agent is on a call and selects Not Ready, but when the call ends, the
agent is placed in a Work Not Ready state.
agent is placed in a Work Not Ready state.
Solution
If the Work Mode defined in the Unified ICM database is set to Required
or Required with Data, transitions to Ready or Not Ready while you are
on a call will actually transition to Work Ready or Work Not Ready
respectively once the call ends.
or Required with Data, transitions to Ready or Not Ready while you are
on a call will actually transition to Work Ready or Work Not Ready
respectively once the call ends.
Problem
An agent has started recording a call successfully (the recording icon is
displayed), but the recording icon disappears even though the agent did
not stop the recording.
displayed), but the recording icon disappears even though the agent did
not stop the recording.
Solution
Possible reasons include:
■
A supervisor stopped the recording
■
The recording service or VoIP Monitor service stopped