Cisco Cisco Agent Desktop 9.0 문제 해결 가이드

CAD-BE Problems

March 13, 2015

3. Under Temporary Internet Files, click Settings. The Temporary Files

Settings dialog box appears.

4. Click Delete Files. The Delete Temporary Files dialog box appears.

5. Select the Applications and Applets check box and the Trace and

Log Files check box.

6. Click OK to save your changes and dismiss the dialog box.

7. On the Temporary File Settings dialog box, click OK to save your

changes and dismiss the dialog box.

8. On the Java Control Panel dialog box, click OK to save your changes

and dismiss the dialog box.

Problem

The enterprise data portion of the Contact Management pane in
CAD-BE is completely blank and does not display any information about
the current call.

Solution

This error might occur if an Agent Desktop agent edits the layout name
during a call and enters the name of a layout that does not exist, and
then transfers the call to a CAD-BE agent. In this situation, the
enterprise data portion of the Contact Management pane in CAD-BE will
be empty.

Problem

The BIPPA service crashes and logs indicate that the problem is with
FreeImage, a library used by CAD to convert ICO images to PNG format.

Solution

One of the CAD-BE toolbar icons is corrupted or invalid. Icons must
conform to the following specifications:

■

ICO format

■

50 Kb file size limit

■

16 × 16 or 32 × 32 pixels

■

up to 256 colors

To change the corrupted or invalid icons, take the following actions:

1. Verify that the icons assigned to CAD-BE in Desktop Work Flow

Administrator meet the icon specifications.

2. If an icon does not meet the specifications, fix it, and then reload it

on the CAD-BE toolbar in Desktop Work Flow Administrator. For