Cisco Cisco TelePresence Video Communication Server Expressway
Appendix 1: Troubleshooting
Jabber Video sign in messaging
If there are problems signing in to Jabber Video, a status message is displayed, for example:
Possible messages include:
Login failed – Wrong username, domain, and / or password
n
Check and correct these items either at the Jabber Video sign in, or on the VCS. Mistyped domain names
are a common cause of this problem (see
are a common cause of this problem (see
Configuration > Domains
). The Jabber Video SIP domain must
match a SIP domain on the VCS that is provisioning the Jabber Video and to which Jabber Video will
register.
register.
n
Check that VCS allow / deny lists are not preventing the registration.
n
Check that the Default Zone is configured with an Authentication policy of Check credentials or Treat as
authenticated.
authenticated.
l
Jabber Video sign ins will fail if the Authentication policy is Do not check credentials.
l
If authentication is set to Check credentials (recommended) the appropriate username and password
must be configured in the local authentication database.
must be configured in the local authentication database.
n
Check that the account username, the authentication credential name, and the Jabber Video sign in
username all match (note that from X7.1 or later, usernames are case insensitive).
username all match (note that from X7.1 or later, usernames are case insensitive).
l
If the Jabber Video sign in username and the authentication credential name do not match then the initial
Subscribe will be rejected as unauthorized.
Subscribe will be rejected as unauthorized.
l
If the Jabber Video sign in username and the account username do not match then the Subscribe is
authenticated but the Notify is sent with Reason: rejected; Content length: 0.
authenticated but the Notify is sent with Reason: rejected; Content length: 0.
Cisco VCS Starter Pack Express Deployment Guide (X8.1)
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Appendix 1: Troubleshooting
Jabber Video sign in messaging