Cisco Cisco TelePresence Video Communication Server Expressway
Appendix 2 – Troubleshooting
Cisco VCS Deployment Guide: Cisco VCS Expressway Starter Pack (X6.1)
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Appendix 2 – Troubleshooting
Movi sign in messaging
If there are problems signing in to Movi, a status message will be displayed, for example:
Possible messages include:
Login failed – Wrong username, domain, and / or password
Check and correct these items either at the Movi login, or on the Cisco VCS. Mistyped domain
names are a common cause of this problem (see
names are a common cause of this problem (see
VCS configuration > Protocols > SIP >
Domains
). The Movi SIP domain must match a SIP domain on the Cisco VCS that is provisioning
the Movi and that Movi will register to.
Check that Cisco VCS allow / deny lists are not preventing the registration.
Check that the Default Zone is configured with an Authentication policy of Check credentials or
Treat as authenticated.
•
Treat as authenticated.
•
Movi logins will fail if the Authentication policy is Do not check credentials.
•
If authentication is set to Check credentials (recommended) the appropriate username and
password must be configured in the local authentication database.
password must be configured in the local authentication database.
Login failed – Out of licenses
Check the number of registered users; a maximum of 50 simultaneous registrations is supported.
Make sure that Movi is trying to connect to the correct IP address for the Cisco VCS Expressway
Starter Pack.
Starter Pack.
Login failed – The server did not respond in time
This means the provisioning request was acknowledged by the server, but no provisioning message
was received by Movi.
was received by Movi.