Cisco Cisco TelePresence Video Communication Server Expressway
Appendix 2 – Troubleshooting
Appendix 2 – Troubleshooting
Movi sign in messaging
If there are problems signing in to Movi, a status message will be displayed, for example:
Possible messages include:
Login failed – Wrong username, domain, and / or password
Check and correct these items either at the Movi login, or on the Cisco VCS.
- Mis-typed domain names are a common cause of this problem (see VCS Configuration >
Protocols > SIP > Domains). The Movi SIP domain must match a SIP domain on the Cisco VCS
that is provisioning the Movi and that Movi will register to.
- Mis-typed domain names are a common cause of this problem (see VCS Configuration >
Protocols > SIP > Domains). The Movi SIP domain must match a SIP domain on the Cisco VCS
that is provisioning the Movi and that Movi will register to.
Check that Cisco VCS allow / deny lists are not preventing the registration.
Login failed – Out of licenses
Check the number of registered users – Cisco VCS Expressway Starter Pack supports a
maximum of 50 simultaneous registrations.
maximum of 50 simultaneous registrations.
Make sure that Movi is trying to connect to the correct IP address for the Cisco VCS Expressway
Starter Pack.
Starter Pack.
Cisco VCS Deployment Guide: Cisco VCS Expressway Starter Pack (X5.1)
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