Cisco Cisco TelePresence Video Communication Server Expressway
Appendix 1 – Troubleshooting
When displaying the Event log, this information or a subset of it can be displayed. In the Event
display filter page (Maintenance > Logs > Event capture filter) filters can be set to remove
information from the displayed log, to enable the reader to focus in on the most relevant information.
display filter page (Maintenance > Logs > Event capture filter) filters can be set to remove
information from the displayed log, to enable the reader to focus in on the most relevant information.
Cisco AM GW SIP log
The Cisco AM GW can perform SIP level logging. On the SIP log page (Maintenance > Logs > SIP
log) select Enable SIP logging. Refresh the page to see the log.
log) select Enable SIP logging. Refresh the page to see the log.
Cisco AM GW CDRs
The Cisco AM GW can perform CDR logging. On the CDR log page (Maintenance > Logs > CDR
log) select Enable CDR logging. Refresh the page or click Update display to see the log.
log) select Enable CDR logging. Refresh the page or click Update display to see the log.
The main view shows four messages per call:
Participant “<caller id 1>” initiated a call >>
- clicking >> provides details of the destination of that call
- clicking >> provides details of the destination of that call
Participant “<caller id 1>” (<IP>) disconnected >>
- clicking >> provides details of the media codecs, bandwidth and resolution used
- clicking >> provides details of the media codecs, bandwidth and resolution used
Participant “<caller id 2>” (<IP>) disconnected >>
- clicking >> provides details of the media codecs, bandwidth and resolution used
- clicking >> provides details of the media codecs, bandwidth and resolution used
Call terminated after <time> >>
- clicking >> provides the disconnect reason
- clicking >> provides the disconnect reason
Cisco VCS Deployment Guide: Microsoft OCS 2007 R2, Cisco VCS Control X5.1
and Cisco AM GW 1.0
and Cisco AM GW 1.0
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