Cisco Cisco TelePresence Video Communication Server Expressway
Checking Devices Registered to Unified CM via VCS
Identifying devices in Unified CM
To identify devices registered to Unified CM via VCS:
1.
In Unified CM, go to Device > Phone and click Find.
2.
Check the IP Address column. Devices that are registered via VCS will display an IP Address of the VCS
Control it is registered through.
Control it is registered through.
Identifying provisioned sessions in VCS Control
To identify sessions that have been provisioned via VCS Control:
1.
In VCS Control, go to Status > Unified Communications.
2.
In the Advanced status information section, click View provisioning sessions.
This shows a list of all current and recent (shown in red) provisioning sessions.
Ensuring that VCS Control is Synchronized to Unified CM
Changes to Unified CM cluster or node configuration can lead to communication problems between Unified CM and
VCS Control. This includes changes to:
VCS Control. This includes changes to:
■
the number of nodes within a Unified CM cluster
■
the host name or IP address of an existing node
■
listening port numbers
■
security parameters
■
phone security profiles
You must ensure that any such changes are reflected in the VCS Control. To do this you must rediscover all Unified
CM and IM and Presence Service nodes (on VCS go to Configuration > Unified Communications).
CM and IM and Presence Service nodes (on VCS go to Configuration > Unified Communications).
Checking SSO Status and Tokens
You can check and clear users' SSO tokens on Users > SSO token holders. This could help identify problems with a
particular user's SSO access.
particular user's SSO access.
You can check SSO statistics on Status > Unified Communications > View detailed SSO statistics. Any unexpected
requests or responses on this page could help identify configuration or authorization issues.
requests or responses on this page could help identify configuration or authorization issues.
VCS Certificate / TLS Connectivity Issues
If the VCS's server certificate or trusted CA certificates have been modified, you must restart the VCS before those
changes will take effect.
changes will take effect.
If you are using secure profiles, ensure that the root CA of the authority that signed the VCS Control certificate is
installed as a CallManager-trust certificate (Security > Certificate Management in the Cisco Unified OS
Administration application).
installed as a CallManager-trust certificate (Security > Certificate Management in the Cisco Unified OS
Administration application).
Cisco Jabber Sign In Issues
Jabber Does Not Register for Phone Services
There is a case handling mismatch between the VCS and the UDS (User Data Service) that prevents Jabber from
registering for phone services if the supplied user ID does not match the case of the stored ID. Jabber still signs in but
cannot use phone services.
registering for phone services if the supplied user ID does not match the case of the stored ID. Jabber still signs in but
cannot use phone services.
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Mobile and Remote Access Through Cisco Video Communication Server Deployment Guide
Appendix 1: Troubleshooting