Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 릴리스 노트
3-6
Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 3 Cisco Unified Contact Center Express Solution Architecture for Cisco Unified Communications Manager
Cisco Unified CCX Fault Tolerance
Figure 3-2
Two Voice Dial-Peers under Normal Operation
When Cisco Unified CCX server is down, the voice dial-peer with preference 0 disappears and leaves
the voice dial-peer with preference 5 in Cisco Unified CME. If there is an incoming call to 8003, B-ACD
is triggered as illustrated in
the voice dial-peer with preference 5 in Cisco Unified CME. If there is an incoming call to 8003, B-ACD
is triggered as illustrated in
and the table that follows.
Step
Activity
1
Cisco Unified CCX starts up and finds the telephony trigger 8003, and it sends a subscription
to Cisco Unified CME to receive all call related events on that trigger. Cisco Unified CME
internally creates a voice dial-peer with destination-pattern 8003 and preference 0.
to Cisco Unified CME to receive all call related events on that trigger. Cisco Unified CME
internally creates a voice dial-peer with destination-pattern 8003 and preference 0.
2
Incoming call to 8003'in Cisco Unified CME matches the voice dial-peer with
destination-pattern 8003and preference 0 because it has a higher precedence.
destination-pattern 8003and preference 0 because it has a higher precedence.
3
Cisco Unified CME notifies Cisco Unified CCX about the call arrival.