Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 릴리스 노트
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter 3 Description of Historical Reports
Report Details
Detailed Call by Call CCDR Report
The Detailed Call by Call CCDR Report shows most of the information that is
contained in the contact call detail record (CCDR), which is stored in the Cisco
Unified CCX database. This report also includes information from the contact
routing detail record and the agent connection detail record. The information in
this report is for each leg of a call. (A call transfer or redirect initiates a new leg.)
contained in the contact call detail record (CCDR), which is stored in the Cisco
Unified CCX database. This report also includes information from the contact
routing detail record and the agent connection detail record. The information in
this report is for each leg of a call. (A call transfer or redirect initiates a new leg.)
The Detailed Call by Call CCDR Report can include these charts:
The Detailed Call by Call CCDR Report includes a table that shows the following
information:
information:
Chart Name
Description
Number of Calls by
Contact Disposition
Contact Disposition
Displays the percentage of calls that were handled, abandoned, aborted, and
rejected, and percentage of calls that were abandoned, aborted, and rejected.
rejected, and percentage of calls that were abandoned, aborted, and rejected.
Number of Calls by
Originator Type
Originator Type
Displays the percentage of calls that were originated by an agent, percentage of
calls that were originated by a device (for example, a test call), and percentage
of calls with an unknown origin (for example, calls received through a gateway).
calls that were originated by a device (for example, a test call), and percentage
of calls with an unknown origin (for example, calls received through a gateway).
Field
Description
Node ID – Session
ID – Sequence No.
ID – Sequence No.
Node ID is the unique numeric ID that the system assigned to each Unified CCX
server in the cluster. It starts with number 1. (A Node ID value of 0 indicates that
the data in the report is migrated from Cisco CRS 3.x.) Session ID is the unique
session identification number that the system assigned to a call. Sequence No.
is the session sequence number that the system assigned to each call leg. The
session sequence number increases by 1 for each leg of a call.
server in the cluster. It starts with number 1. (A Node ID value of 0 indicates that
the data in the report is migrated from Cisco CRS 3.x.) Session ID is the unique
session identification number that the system assigned to a call. Sequence No.
is the session sequence number that the system assigned to each call leg. The
session sequence number increases by 1 for each leg of a call.
Start Time,
End Time
End Time
Date and time that a call started, and date and time that the call was disconnected
or transferred.
or transferred.