Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 릴리스 노트
4-19
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter 4 Generating Historical Reports
The Report Viewer
Common Skill Contact Service Queue Activity
Report (by Interval)
Report (by Interval)
Call skills
Contact Service Queue Activity Report
Contact Service Queue
Name and ID
Name and ID
Contact Service Queue Activity Report (by CSQ)
Contact Service Queue
Name and ID
Name and ID
Contact Service Queue Activity Report (by Interval)
Interval Start Time
Contact Service Queue Call Distribution Summary
Report
Report
Contact Service Queue
Name and ID
Name and ID
Contact Service Queue Priority Summary Report
—
Contact Service Queue Service Level Priority
Summary Report
Summary Report
Contact Service Queue
Name and ID
Name and ID
CSQ–Agent Summary Report
—
Detailed Call by Call CCDR
a
Report
—
Detailed Call, CSQ, Agent Report
—
Email Agent Activity
Agent name and contact
service queue date
service queue date
Email Contact Service Queue Activity
Contact service queue
name
name
Email Inbox Traffic Analysis
Email address
Email Response Detail
Contact service queue
name and time sent
name and time sent
Email Contact Service Queue Agent Activity
Contact service queue
name and contact
service queue date
name and contact
service queue date
Outbound Campaign Summary Report
Campaign Name
Outbound Agent Detail Performance Report
Agent Name
Priority Summary Activity Report
Call Priority
Remote Monitoring Detail Report
User ID
Traffic Analysis Report
Date
a.
CCDR = Contact Call Detail Record
Report Name
Group