Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 릴리스 노트
Chapter 4 Generating Historical Reports
The Report Viewer
4-22
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Step 4
Click OK.
The Printing Records dialog box appears while the file is being printed and shows
the progress of printing.
the progress of printing.
Exporting Reports
Exporting a report means saving the report in a file. You can specify the name and
location of the file and the format in which the report is saved. After a report is
exported to a file, you can view, print, and manipulate the data in the file with
another program.
location of the file and the format in which the report is saved. After a report is
exported to a file, you can view, print, and manipulate the data in the file with
another program.
When you export a report, you can save it in any of the formats shown in the
following table. If you export reports to Microsoft Excel, make sure that the
Extended version of Excel 7.0 is installed on the computer on which you perform
the export procedure.
following table. If you export reports to Microsoft Excel, make sure that the
Extended version of Excel 7.0 is installed on the computer on which you perform
the export procedure.
To export a report, follow these steps:
Procedure
Step 1
In the Unified CCX Historical Reports main window, choose the report settings
that you want, and then click View.
that you want, and then click View.
The report appears in the Report Viewer window.
Format
Extension that the System
Adds to the File Name
Adds to the File Name
Description
Acrobat Format (PDF)
.pdf
Portable Document Format file that can be read
with Adobe Acrobat Reader
with Adobe Acrobat Reader
Comma-separated
values (CSV)
values (CSV)
.csv
Comma-separated text file
Excel (XLS)
.xls
Microsoft Excel file
Rich Text (Exact)
Format
Format
.rtf
RTF file that can be opened with Microsoft Word
XML
.xml
Extensible Markup Language file