Cisco Cisco Customer Voice Portal 8.0(1)

Organization

The manual is divided into the following parts and chapters.

Part 1: Introduction to Cisco Unified Customer Voice Portal (CVP)

Provides background information, prerequisites, and references for
understanding and planning a Unified CVP implementation. and check-off
lists for the various call flow model options available for Unified CVP.

Provides high-level call flow model overviews, high-level sets of instructions
for configuring specific call flow models, sample gateway and other

configurations, and additional configuration task outlines. Provides
cross-references to more detailed information.

Discusses Unified ICME configuration and script editing. This chapter also
provides a detailed description of the Unified CVP micro-applications.

Describes the Cisco Support Tools and its supported features on Unified CVP
on non-Windows boxes.

Describes Unified CVP security.

Part 2: Configuration Detail of Customer Voice Portal Components

Describes how to configure a VXML Server in either Standalone or
Comprehensive deployment models.

Describes how to configure external events and how to set trace levels and log
levels.

Gives an overview of the Unified CVP H.323 Service and instructions for
using the VBAdmin tool and commands.

Part 3: Configuration Detail of Non-Customer Voice Portal Components

Details how to configure the Unified ICME Warm Consult Transfer/Conference
to Unified CVP feature.

Describes how to use the Unified CVP Operations Console menus to add a
pre-configured Unified CM Server to the network map.

Provides the configuration tasks required for the SIP devices.

Contains additional information about transferring and queuing calls using
Unified CVP.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)