Cisco Cisco Customer Voice Portal 8.0(1)

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Critical error. Message played when system problem exists and the H.323 or SIP Service
cannot process the call. (Example content for en-us: “We are currently experiencing technical
difficulties with the site, please try again later and we can serve you much better.”)

Note: If you do not want an English spoken critical media, you need to copy the language
specific files to the location specified in this section.

Critical error messages are not located on the Media Server:

–

For H.323 Service, the critical_error_Alaw.wav and critical_error_Ulaw.wav media files
are located in <install path>\VoiceBrowser (for example, C:\Cisco\CVP\VoiceBrowser).

–

For SIP Service, the critical_error.wav media file is located in <install
path>\OpsConsoleServer\GWDownloads (for example,
C:\Cisco\CVP\OpsConsoleServer\GWDownloads).

–

For non-Unified CVP H.323 or SIP Service, an error.wav media file is located in <install
path>\CVP\audio (for example, C:\Cisco\VXMLServer\Tomcat\webapps\CVP\audio).

Note: You can record “override” prompts to replace the critical media files. However, you
must save them with their original hard-coded names and place them in their original locations.

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no_entry_error. Message played when the caller does not respond to a menu prompt.
(Example content for en-us: “Please make a selection.”) The original prompt is then repeated.

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invalid_entry_error. Message played when the caller enters an incorrect response to a menu
prompt. (Example content for en-us: “Your entry is invalid.”) The original prompt is then
repeated.

Note: These files are shared by all applications.

If a dialogue needs to be altered for a specific Get Digits, Get Speech or Menu request in the
Unified ICME script, override flags can be set in the Network VRU Script Configuration
Parameters.

Note: Override flags are available for the Get Digits, Get Speech, and Menu micro-applications,
only. Refer to "

You must record the “override” prompts, save them with the hard coded names <prompt
name>_no_entry_error.wav and <prompt_name>_invalid_entry_error.wav, and place them
with other application-specific media files in the Application Media library.

Note: This override will not work when there is not a specific file name used (for instance,
when Unified CVP is using the TTS feature).

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)