Cisco Cisco Unified Customer Voice Portal 11.0(1)

Cisco

List of Figures

Figure 1: SIP-Based Unified CVP Solution....................................................................................................................14

Figure 2: H.323-Based Unified CVP Solution................................................................................................................14

Figure 3: Unified CVP VXML Server (Standalone) Call Flow Model...........................................................................31

Figure 4: Unified CVP Standalone with ICM Lookup Call Flow Model........................................................................39

Figure 5: Unified CVP Call Director with SIP without Proxy Server, Unified ICME....................................................47

Figure 6: Unified CVP Call Director with SIP with Proxy Server, Unified ICME.........................................................47

Figure 7: Unified CVP Call Director with H.323, Unified ICME...................................................................................47

Figure 8: DNS Zone File MS DNS Configuration Example...........................................................................................68

Figure 9: Unified CVP Call Director with SIP without Proxy Server, Unified ICMH...................................................69

Figure 10: Unified CVP Call Director with SIP with Proxy Server, Unified ICMH......................................................69

Figure 11: Unified CVP Call Director with H.323, Unified ICME.................................................................................70

Figure 12: Unified CVP Comprehensive with SIP without Proxy Server, Unified ICME..............................................72

Figure 13: Unified CVP Comprehensive with SIP with Proxy Server, Unified ICME...................................................73

Figure 14: Unified CVP Comprehensive with H.323, Unified ICME.............................................................................73

Figure 15: DNS Zone File MS DNS Configuration Example.......................................................................................107

Figure 16: Unified CVP Comprehensive with SIP without Proxy Server, Unified ICMH...........................................109

Figure 17: Unified CVP Comprehensive with SIP with Proxy Server with Proxy Server, Unified ICMH..................110

Figure 18: Unified CVP Comprehensive with H.323, Unified ICMH..........................................................................110

Figure 19: Type 8 Unified CVP with Type 8 VRU-Only, Unified ICME......................................................................112

Figure 20: Type 8 Unified CVP with Type 8 VRU-Only, Unified ICMH.....................................................................121

Figure 21: Unified CVP with Type 3 or 7 VRU-Only, Unified ICMH..........................................................................131

Figure 22: Example Play Media Script..........................................................................................................................170

Figure 23: Example Network VRU Script Attributes Tab.............................................................................................172

Figure 24: Run External Script Node Properties...........................................................................................................173

Figure 25: VXML Server (Standalone) with ICM Lookup...........................................................................................230

Figure 26: Sample Unified ICME Script for VXML Server.........................................................................................234

Figure 27: The Support Server and Clients...................................................................................................................238

Figure 28: Unified CVP's VXML Solution...................................................................................................................263

Figure 29: Call Studio Application................................................................................................................................266

Figure 31: Call Studio Logger ......................................................................................................................................315

Figure 32: Call Server....................................................................................................................................................341

Figure 33: Unified ICME Script for Warm Consult Transfer........................................................................................374

Figure 34: DNS SRV Method for Load Balancing and Failover without a Proxy Server.............................................388

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)

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