Cisco Cisco Customer Voice Portal Downloads

you must create an app
directory in
./MediaFiles/en-us

Main_menu

Name of media file or
external VXML file to be
played.

The Media File Name value
passed from the VRU Script
Name field. Valid options are

Media File Name

the name of the .wav file to be
played, or external VXML file
name, or <blank>, which
translates to playing no media.
This file name will be ignored
if TTS is being used (that is, if
the user.microapp.inline_tts
ECC variable contains a value.)

Default: none

.wav

Type of media file to be
played.

If not given as part of the Media
File Name, the type is .wav

Media File Name
Type

Based on the examples shown in the table above, a valid address for the Media File might be:

•

http://www.machine1.com/dir1/dirs/cust1/en-us/app_banking/main_menu.wav

Locale Backward Compatibility

The locale string values are compatible with current industry naming schemes:

•

en_US has changed to en-us. That is, “en underscore US” (upper case) has changed to “en
hyphen us” (lower case).

•

en_GB has changed to en-gb. That is, “en underscore GB” (upper case) has change to “en
hyphen gb” (lower case).

Existing scripts from previous versions of Unified CVP will continue to work with the current
version of Unified CVP:

•

en_US and en-us both map to U.S. English in the Application Server for use by the
Application Server’s internal grammar

•

en_GB and en-gb both map to U.K. English in the Application Server for use by the
Application Server’s internal grammar.

•

The base URL for media prompts will use the locale that is specified, without making
modifications. For example, if the locale is set to EN_US, the base URL will contain EN_US.
if the locale is set to XX, the base URL will contain XX.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)