Cisco Cisco Customer Voice Portal Downloads 설치 가이드
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 2 Installing Customer Voice Portal Software
Upgrading CVP Software
Step 7
Click Next.
Step 8
On the Start Copying files screen, click Next.
Step 9
On the CVP Setup Complete screen and click Finish.
Setting up Cisco NAM/ICM Software to Interact with CVP
There are several “one time only” steps you need to take to enable interaction between NAM/ICM and
CVP software:
CVP software:
•
Determine what CVP Network VRU types you need to define
•
Define a CVP Network VRU
•
Set the Enable Expanded Call Context option
•
Define expanded call context (ECC) variables for CVP
•
Define the default Network VRU
•
Configure the Peripheral Gateway (PG) for the CVP
Note
For more information, see the “CVP Deployment Options” appendix in the Cisco Customer Voice Portal
(CVP) Configuration and Administration Guide.
(CVP) Configuration and Administration Guide.
Upgrading CVP Software
This section walks you though the CVP software upgrade procedure.