Cisco Cisco Unified Customer Voice Portal 11.0(1) 설치 가이드
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 1 Installation Overview
Before Installing CVP Software
•
Update Cisco Listener and AlarmTracker software to support SDDSN.
These steps are discussed in detail in
What is not Included in CVP Installation?
CVP installation and configuration pertains only to the CVP components and their connections to other
VoIP system components, such as gateways and gatekeepers. It does not address initial installation and
configuration of VoIP system components such as:
VoIP system components, such as gateways and gatekeepers. It does not address initial installation and
configuration of VoIP system components such as:
•
Media Server
•
Call Manager
•
CTI Server
•
IPCC
•
NAM/ICM
•
Content Switch
•
ASR/TTS Server
•
Customer Voice Portal VoiceXML Server (optional external VoiceXML application)
If you have purchased the optional Cisco CVP VoiceXML Server software, you can find instructions for
installing and removing the software in the Cisco Customer Voice Portal VoiceXML Server Installation
Guide. For information on integrating the CVP VoiceXML server with other components in the CVP
solution and with other Cisco products, refer to
installing and removing the software in the Cisco Customer Voice Portal VoiceXML Server Installation
Guide. For information on integrating the CVP VoiceXML server with other components in the CVP
solution and with other Cisco products, refer to
E, “Customer Voice Portal VoiceXML Server”
in the
Cisco Customer Voice Portal (CVP) Configuration and Administration Guide. CVP VoiceXML has a
complete set of documentation that describes components, installation, configuration and usage. Refer
to
complete set of documentation that describes components, installation, configuration and usage. Refer
to
Related CVP VoiceXML Documentation, page E-16
for a list of CVP VoiceXML server
documentation.
Before Installing CVP Software
Before you install the CVP software, you should be aware of all hardware and related software
requirements for CVP. You can view the Cisco Customer Voice Portal Hardware and System Software
Specification (Bill of Materials) at
requirements for CVP. You can view the Cisco Customer Voice Portal Hardware and System Software
Specification (Bill of Materials) at
Note
•
The machine that you are using for the CVP Voice Browser must have only one Ethernet interface
enabled. When installing CVP on a machine with two or more Ethernet interfaces, the additional
interface(s) must be disabled, even if they are not configured. Refer to Windows documentation for
information on enabling/disabling an Ethernet interface.
enabled. When installing CVP on a machine with two or more Ethernet interfaces, the additional
interface(s) must be disabled, even if they are not configured. Refer to Windows documentation for
information on enabling/disabling an Ethernet interface.
•
For installation and configuration instructions for these products, see
and/or the user manuals for each of the individual products. For
information about the CVP’s interaction with these components in a VoIP system, see the Cisco
Customer Voice Portal (CVP) Configuration and Administration Guide.
Customer Voice Portal (CVP) Configuration and Administration Guide.